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Shipping Policy

SHIPPING POLICY

At OneStepNaturals, we strive to deliver your herbal products safely and on time. Please read our Shipping Policy carefully to understand how orders are processed and delivered.


Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume or unforeseen circumstances, processing time may be slightly delayed.


Shipping Coverage

  • We currently ship across India.

  • Delivery timelines may vary depending on your location and courier partner serviceability.


Delivery Time

  • Estimated delivery time is 3–7 business days from the date of dispatch.

  • Remote or rural areas may require additional delivery time.

  • Delivery timelines provided are estimates and may vary due to courier or external factors.


Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at the time of checkout.

  • Any additional charges such as COD fees will be mentioned before order confirmation.


Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • You can use the tracking information to monitor your shipment status.


Delivery Issues

  • OneStepNaturals is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

  • If an order is returned due to incorrect or incomplete address provided by the customer, reshipping charges may apply.


Damaged or Missing Packages

  • If you receive a damaged package or missing item, please contact us within 48 hours of delivery.

  • Please provide clear photos or videos of the package and product to help us resolve the issue quickly.


Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • Orders with incorrect or incomplete addresses may face delays or cancellation without refund of shipping charges.


Changes to Shipping Policy

OneStepNaturals reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.


Contact Us

For any shipping-related queries, please contact us:

Email: support@onestepnaturals.com

Customer Support Hours: Monday to Saturday (10:00 AM – 6:00 PM)